Refund policy
At Kachitabi, we want you to be fully satisfied with your purchase. If for any reason you are not, we gladly accept returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, all items must meet the following conditions:
-Unused and in original condition
-Tags still attached
-Returned in the original packaging
-Proof of purchase (e.g., receipt or order confirmation)
How to Start a Return
Before returning any item, please contact us at
📩 renaissancegucci@gmail.com
We will provide the correct return address and instructions.
⚠️ Returns sent without prior notice or approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately. We will evaluate the issue and make it right with a refund, replacement, or exchange.
Items That Cannot Be Returned
For safety and hygiene reasons, the following items are non-returnable:
-Perishable goods (e.g., food, flowers, plants)
-Custom or personalized items (e.g., engraved goods)
-Hygiene products (e.g., cosmetics, skincare)
-Hazardous materials (e.g., flammable liquids, gases)
-Gift cards
-Final sale items
Exchanges
To receive the item you want quickly, we recommend returning your current item and placing a new order after the return is approved.
EU Customers – 14-Day Cooling-Off Period
If you are located in the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason.
To qualify:
-Item must be unused, with original tags and packaging
-You must provide proof of purchase
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund.
If you do not see the refund after 15 business days, please contact us at:
📩 renaissancegucci@gmail.com